Legal Information — Dublin Roads

This page explains the legal framework that governs Dublin Roads services in Ireland: terms of use, consumer rights, data protection (GDPR), cookies and dispute resolution. Please read each section and use the quick links to jump to the topic you need.

Dublin Roads bus at sunrise

Company details

Operator: Dublin Roads (trading name)

Services include public bus information, Travel card guidance, Leap card assistance and timetable updates. This page does not replace official operator terms for individual ticket purchases.

Customer information desk — Dublin Roads

Terms of use — summary

The full terms govern access to schedules, fare advice and travel-card guidance. Below are principal terms relevant to passengers and website users.

Privacy & Data Protection (GDPR)

We process personal data in compliance with the EU General Data Protection Regulation (GDPR) and Irish data-protection laws. This section summarises rights and contact points; the full privacy policy is at privacy.html.

  • Data controller: Dublin Roads (contact via Dublinroadsplan.com@gmail.com).
  • Purposes: service updates, customer enquiries, legal compliance and *** prevention measures where necessary.
  • Legal basis: consent (where requested), legitimate interests for providing service information, and legal obligations.
  • Rights: access, rectification, erasure, restriction, portability and objection. To exercise rights contact the Data Protection Officer.
  • Supervisory authority: Data Protection Commission (Ireland)

We retain enquiry records only as required for service handling and legal compliance.

Data Protection Officer — Dublin Roads
Data Protection Officer

Cookies & tracking

We use cookies to improve navigation, retain preferences and analyze site usage. You can manage cookie consent through the site controls. For details, see privacy.html.

Types of cookies

  • Essential cookies — required for the site to work.
  • Performance cookies — aggregate analytics to improve services.
  • Functional cookies — remember preferences such as language or region.

Third-party services (e.g., analytics) may set cookies; we seek to minimise data retention and respect opt-out signals.

Cookies and privacy illustration

Complaints, consumer rights & dispute resolution

If you have a complaint about service information, fare guidance or our handling of personal data, please contact us first so we can try to resolve the matter:

If the issue is not resolved, consumers in Ireland may contact the Competition and Consumer Protection Commission (CCPC) for guidance. For data protection matters, contact the Data Protection Commission (DPC).

For cross-border consumer disputes within the EU you may use the European Commission ODR platform: ec.europa.eu/consumers/odr.

Governing law

These legal notices are governed by the laws of Ireland. Any dispute arising shall be subject to the jurisdiction of Irish courts unless otherwise required by applicable consumer protection laws.

Accessibility

We aim to make our content accessible. If you cannot access any material on this site, please contact us with details and we will provide alternative formats where possible.

Contact: Dublinroadsplan.com@gmail.com

Amendments

We may update these legal notices from time to time. Material changes will be posted on this page with an updated effective date.